Terms and Conditions - House Clearance Shepperton

Welcome to our House Clearance Shepperton services. By utilizing our services, you agree to the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

Service Agreement

These terms outline the conditions under which we operate our house clearance services in Shepperton. They govern the relationship between our company and our clients, ensuring transparency and mutual understanding.

Scope of Services

Our house clearance services include, but are not limited to:

Residential Clearance: Comprehensive removal of unwanted items from homes.
Commercial Clearance: Clearing office spaces, shops, and other commercial properties.
Estate Clearance: Handling the clearance of estates in compliance with legal requirements.
Junk Removal: Safe and responsible disposal of unwanted junk and debris.

We ensure that all items are handled with care and disposed of in an environmentally friendly manner, adhering to local regulations in Shepperton.

Booking and Payment Terms

Booking Process

To schedule a house clearance service, clients must provide the following information:

Full name and contact details
Address of the property
Details of items to be cleared
Preferred date and time for the service

Upon receiving the booking request, we will provide a written estimate outlining the expected costs based on the scope of work.

Payment Terms

Payment for our services is due upon completion of the house clearance. We accept various forms of payment, including:

Cash
Credit/Debit Cards
Bank Transfers

All prices quoted are inclusive of VAT unless stated otherwise. Any additional work requested by the client will be subject to additional charges.

Cancellation and Rescheduling

We understand that circumstances may change, requiring the cancellation or rescheduling of a booked service. Our cancellation policy is as follows:

Notice Period: Clients must provide at least 48 hours notice for cancellations.
Cancellation Fee: A fee may apply for cancellations made within 48 hours of the scheduled service.
Rescheduling: We will make reasonable efforts to accommodate new dates and times as requested by the client.

Failure to adhere to the cancellation policy may result in additional charges.

Liability and Insurance

Our company holds all necessary insurance coverage to protect both our clients and our operations. Details include:

Public Liability Insurance: Covers any accidental damage to property during the clearance process.
Goods in Transit Insurance: Ensures that items being transported are protected against loss or damage.

While we take utmost care in handling all items, clients are responsible for informing us of any particularly valuable or fragile items that require special attention.

Client Responsibilities

To facilitate an efficient clearance process, clients are expected to:

Pre-sort Items: Identify and separate items to be retained from those to be cleared.
Access: Ensure that our team has unrestricted access to all areas requiring clearance.
Hazardous Materials: Inform us of any hazardous materials present on the property.

Non-compliance with these responsibilities may result in delays or additional charges.

Environmental Responsibility

We are committed to environmentally responsible disposal practices, including:

Recycling as much waste as possible.
Donating usable items to local charities and organizations.
Properly disposing of non-recyclable and hazardous waste in accordance with Shepperton regulations.

Our goal is to minimize the environmental impact of our operations while providing efficient clearance services.

Privacy Policy

We respect the privacy of our clients and are committed to protecting their personal information. Our privacy policy includes:

Data Collection: We collect only necessary information to provide our services effectively.
Data Usage: Personal information is used solely for service provision and will not be shared with third parties without consent.
Data Security: We implement robust security measures to protect client data from unauthorized access.

Clients have the right to access, correct, or request deletion of their personal data in accordance with applicable laws.

Dispute Resolution

In the event of any disputes arising from our house clearance services, we strive to resolve them amicably through the following process:

Initial Discussion: Addressing the issue directly with our customer service team.
Mediation: Engaging a neutral third party to facilitate a resolution if initial discussions fail.
Arbitration: Submitting the dispute to binding arbitration as a last resort.

Clients are encouraged to communicate openly with us to prevent misunderstandings and ensure satisfaction.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal actions or proceedings arising out of these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Amendments to Terms and Conditions

We reserve the right to modify or amend these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

Acceptance of Terms

By engaging our House Clearance Shepperton services, clients acknowledge that they have read, understood, and agreed to abide by these terms and conditions.